"I wanted to go out of my way to write this review because I have been so impressed with the customer service at this location. They sent me a thank you note, (which has never happened to me before, from a doctor's office!), consistently answered the phone and responded to any questions in a quick manner, I never had to wait when I had appointments or picked up my glasses and contacts, they were understanding when I returned 3 times to re-fit my glasses, and everyone was ALWAYS friendly. The service at the Grand Haven location is superb! Thank you!" - Lauren D.